Terms of Service
Last updated 11 September 2026
The short version: we look after the part of your house that nobody else will, we do not do licensed trade work, and we never touch your money.
What we do
Texteva keeps a written record of your home and acts on what you text us. Two different things come out of that:
- Our own hands — work that does not require a contractor licence: hanging, mounting, assembling, installing, swapping, adjusting, maintaining, measuring, waiting for a delivery, meeting a technician, checking on an empty house.
- Coordination — finding the right licensed provider for everything else, checking their licence and insurance, getting them scheduled, and staying on it until the work is finished.
What we do not do
We do not perform, supervise, direct, warrant or price licensed trade work.
Plumbing, electrical, gas and combustion, HVAC, roofing, structural, fire suppression, radon, abatement, anything requiring a permit, and any project above the statutory limit for unlicensed work — all of it goes to a licensed provider, without exception.
We do not judge prices or workmanship. We will tell you what a provider told us, in their words, unchanged. We will not tell you whether a price is fair, whether one bid beats another, or whether the work was done well. If you want that judgement, hire an inspector or a second contractor — and we will help you find one.
Nothing we do is an inspection. Anything we look at, photograph or mention is a layperson's observation. It is not a home inspection and not a professional opinion on condition, safety, habitability or code compliance. We are not licensed inspectors, engineers, appraisers, contractors, attorneys or insurance advisors.
We are not a warranty or an insurance product. Membership does not pay for repairs and does not guarantee that anything in your house keeps working. It buys attention and labour, not risk transfer.
Licensed providers
Every licensed provider we bring in is an independent business. They quote you, they contract with you, they bill you, and they warrant their own work. We are not their employer, partner, agent or guarantor.
Before anyone comes to your house we check a current licence in the correct classification against the state licensing database, and we keep a certificate of insurance on file. Verifying a licence is not a promise about the quality of the work.
We never hold your money. We do not accept payment on a provider's behalf, hold deposits, pay their invoices for you, or keep a card on file for repair charges.
On work we coordinate through to completion we may receive a coordination fee from the provider, paid out of their price. It never changes what you pay, it is disclosed in your member agreement before you sign anything, and if the right provider for your job does not pay one, we send the right provider.
Emergencies
This is not an emergency service. If there is water running, gas smelling, smoke, sparks, or anyone in danger — call 911 or your utility first, and tell us afterwards.
Membership and billing
Your plan, price and spending limit are set out in your member agreement. Billing is monthly in advance. We give 30 days' written notice before any price change, and you may cancel in that window at the old price.
Included hours accrue after your first full month of membership rather than at signup, and do not roll over. Work beyond your included hours is billed at your member rate. Materials are billed at cost with the receipt attached — we do not mark up materials.
Spending
You set a dollar figure. Under it, we handle things and tell you afterwards. Over it, we come back to you with what the provider said, and we wait. We do not authorise work on your behalf, and silence is never a yes.
The one exception: if we find active water, gas, fire or a genuine safety hazard and cannot reach you, we may take the minimum step to stop the damage.
Cancelling
Any time. No term, no notice period, no penalty, no fee to join and no fee to leave. We keep your home record either way, at no charge, so coming back never means starting over.
Responsibility
We are responsible for our own work, done with reasonable care, and for damage we ourselves cause. We carry general liability insurance and will show you the certificate on request.
We are not responsible for the work, delay, pricing, conduct, damage or warranty of a licensed provider — your remedy against them is against them, and we will help you pursue it. Nor for conditions that already existed, for anything we were not asked to look at, or for consequential losses such as lost rent or a missed closing.
Keep your homeowner's policy current. This membership is not insurance and replaces no part of it.
The rest
We may update these terms with 30 days' written notice. If part of them is unenforceable, the rest stands. Arizona law governs. Your signed member agreement is the controlling document — if this page and that agreement ever disagree, the agreement wins.