Privacy Policy
Last updated 11 September 2026
We hold a written record of your house and a thread of your messages. That is the whole business, so it is worth being plain about what we keep, who sees it, and what we will never do with it.
We do not sell your information, and we never share it for anyone else's marketing.
Mobile phone numbers and text-message consent are never shared with third parties or affiliates for marketing purposes. Your number is used to talk to you about your house, and for nothing else.
What we collect
- You. Name, mobile number, email, the address of the home, and who else is allowed to text us about it.
- Your house. Appliances and their model and serial numbers, filter sizes, paint colours, where the shutoffs are, what has been repaired and by whom, and photographs you send us.
- Your messages. The texts you send us and the ones we send you, kept so that nobody has to explain the same problem twice.
- Access details — gate codes, alarm codes, where a key is — only if you choose to give them to us.
How we use it
To answer you, to arrange work on your home, and to keep the record that makes the next problem faster to solve than the last one. That is the entire list.
We use software, including artificial intelligence, to help draft replies and keep the record current. A person is responsible for what we tell you and for every decision about your home. Nothing about your home is used to train anyone else's model, and nothing about your home is visible to another member.
Text messages
- You give consent before we text you, and you can withdraw it at any time by replying STOP. Reply HELP for help.
- Consent to be texted is not a condition of purchase. You can be a member, and we will look after your house exactly the same, whether or not you ever let us text you.
- Message frequency depends on what your house needs. Message and data rates may apply.
- Carriers are not liable for delayed or undelivered messages.
- Consent to be texted is never shared, sold, or transferred to anyone.
Who else sees it
When a job needs a licensed trade or a helper, we give that person the minimum they need to do the job in front of them — usually an address, a description of the problem, and how to get in. Not your history, not your other properties, not your contact list.
Access codes are stored separately from everything else, are released only to the specific person doing a specific job, and every release is logged. They are never included in a text message reply.
We use service providers to run the business — hosting, databases, messaging and AI. They process data on our instructions and may not use it for their own purposes.
We will disclose information if the law requires it, or where somebody's safety is at stake.
How long we keep it
Your home record is the thing you are paying for, so we keep it for as long as you want it — including after you stop being a member, at no charge, so that coming back never means starting over. Ask us to delete it and we will, and we will confirm when it is done.
Your choices
- Ask for a copy of your record, in a readable format, at any time, for free.
- Ask us to correct anything that is wrong.
- Ask us to delete your record, or to return keys and forget codes — done within one business day and confirmed in writing.
- Reply STOP to end text messages.
Children
This service is for adults. We do not knowingly collect information from anyone under 18.
Changes
If we change this policy we will post the new version here and change the date at the top. If a change materially affects you, we will tell you directly.